How do I get help resolving commission issues?
1. Review the Commission Audit Request Policy & Procedure
2. Complete the Humana Commission Audit Request Form
3. Securely email the form to AgentSupport@Humana.com using the Humana Secure Email Instructions Job Aid
Please do not hesitate to contact us at:
Phone: (602) 955-5353 Ext. 302
If we cannot resolve the issue, we will escalated the issue to the carrier.
How do I get my commissions for personally produced business paid to my Agency/Entity?
First you must have an active insurance license set up in your agency/entity name. If you have this, contact the contracting department at WAP to get everything set up.
How do I order a duplicate 1099?
You can request a duplicate 1099 by contacting the Accounting Department at:
Please be sure to include:
- Agent ID
- Full name
- Mailing Address
- Tax ID or SSN
- Tax Year(s)
The process will take 7-10 business days.
How do I update my direct deposit information?
- Login to your Humana Agent Portal at humana.com
- From your personal agent home screen click on “Pay & Bonuses”
- Click on the “Add/Change Direct Deposit Information”
- Click on “Add New Direct Deposit” (in purple)
- Edit/add the required information and click on “Save”
- How to Sign up for Humana Direct Deposit Job Aid
WAP is not set up for direct deposit yet. If you need to change the address your check is sent to send an email with your new address to email@example.com.
How do I view my Commission History?
Agents: See page 2 the Job Aid below
Agencies: Please do not hesitate to contact our Commission Department at:
Phone: (602) 955-5353 ext. 302
When are commissions paid?
Agents: Commissions are paid by the health plan every week on Thursday.
Agencies: Western Asset Protection pays commissions for MAPD ONLY at the end of the month. Please review the 2019 commission schedule for exact dates.
Who pays my commissions?
Agents: If you are an agent, your commissions are paid directly by the health plan per the Humana Producer Partnership Plan.
Agencies: Western Asset Protection pays all commission overrides.